Terms & Conditions

These Terms & Conditions apply to all purchases, orders, and use of the website operated by Ava & Amélie Montreal.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. Company Information

Ava & Amélie Montreal
Email: info@avaameliemontreal.com

For customer support or legal inquiries, you may contact us via email at any time.

2. Applicability

These Terms & Conditions apply to all offers, purchases, agreements, and services provided through the Ava & Amélie Montreal website.

By placing an order, the customer confirms that they:

  • Are at least 18 years old or have permission from a legal guardian

  • Have read and accepted these Terms & Conditions

  • Agree to comply with all applicable laws and regulations

3. Product Information

We strive to display all products, descriptions, pricing, images, and information as accurately as possible.

However:

  • Minor color variations may occur due to screen settings or lighting

  • Product measurements may vary slightly

  • Typographical errors, pricing mistakes, or inaccuracies may occasionally occur

Ava & Amélie Montreal reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Orders & Payments

All orders are subject to availability and acceptance.

Orders will only be processed once full payment has been successfully received.

We reserve the right to:

  • Refuse or cancel suspicious orders

  • Limit quantities purchased

  • Request additional verification when necessary

Available payment methods may vary depending on the customer’s location, device, or payment provider.

Customers are responsible for ensuring that their selected payment method is valid and authorized.

5. Processing & Shipping

We work with international fulfillment partners to offer a curated selection of products.

Estimated Processing Time

  • 1–3 business days

Estimated Shipping Time

  • 3–7 business days depending on destination and carrier conditions

Please note:

  • Delivery times are estimates and not guarantees

  • Delays caused by customs, carriers, holidays, weather, or high demand are outside our control

  • Some orders may be shipped directly from our international suppliers or fulfillment partners

Customers are responsible for providing accurate shipping information at checkout.

6. Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding:

  • Return eligibility

  • Refund conditions

  • Return shipping responsibilities

  • Cancellation requests

Orders that have already entered processing or shipment may no longer be eligible for cancellation.

7. Limitation of Liability

Ava & Amélie Montreal shall not be held liable for:

  • Delays caused by shipping carriers or customs

  • Lost packages marked as delivered by the carrier

  • Incorrect addresses submitted by customers

  • Indirect or consequential damages related to product use

Customers are responsible for carefully reviewing all order details before completing their purchase.

8. Intellectual Property

All content displayed on this website, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Website design

  • Text content

  • Graphics and visual materials

is the exclusive property of Ava & Amélie Montreal and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

9. Complaints Procedure

If you have a complaint or concern regarding our services or products, please contact us at:

info@avaameliemontreal.com

We aim to respond to all inquiries and complaints within 5 business days.

To help us assist you faster, please include:

  • Your full name

  • Order number

  • A clear description of the issue

10. Privacy

Your personal data is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our privacy practices.

11. Applicable Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable within the customer’s region of purchase, without prejudice to mandatory consumer protection laws.

Any disputes arising from the use of our website or services shall be handled through the appropriate legal channels.

12. Changes to These Terms

Ava & Amélie Montreal reserves the right to modify or update these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website. Customers are encouraged to review these Terms regularly.