Shipping & Delivery Policy

At Ava & Amélie Montreal, we aim to provide a smooth and reliable shipping experience for all customers worldwide. Please read the information below carefully regarding order processing, shipping times, delivery expectations, and customer responsibilities.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note:

  • Orders are not processed on weekends or public holidays

  • During busy periods, launches, or promotional events, processing times may be slightly extended

2. Estimated Delivery Time

Estimated delivery times typically range between:

3–7 business days

Delivery times may vary depending on:

  • Your location

  • Local postal services

  • Customs processing

  • Weather conditions

  • High shipping volumes or holiday periods

Please understand that all shipping times are estimates and cannot be guaranteed.

3. International Fulfillment

To offer a wide selection of products at competitive prices, some orders may be shipped directly from our international fulfillment partners and suppliers.

As a result:

  • Packages may originate from overseas warehouses

  • Multiple items in the same order may arrive separately

  • International customs procedures may occasionally affect delivery times

4. Customs, Duties & Import Fees

Depending on your country or region, international shipments may be subject to:

  • Customs duties

  • Import taxes

  • Clearance fees

These charges, if applicable, are the responsibility of the customer and are determined by local customs authorities.

Ava & Amélie Montreal has no control over these charges and cannot predict their amount.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Package weight

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before completing your order.

6. Tracking Information

Once your order has shipped, tracking details will be sent via email.

Please allow some time for tracking updates to appear after shipment confirmation.

Customers are responsible for monitoring the shipment status using the provided tracking information.

7. Delivery Responsibility

Customers are responsible for providing accurate shipping information during checkout.

Please note:

  • Ava & Amélie Montreal is not responsible for orders delivered to incorrectly entered addresses

  • Address corrections must be requested within 24 hours of placing the order

  • If tracking information confirms successful delivery, responsibility for the package transfers to the customer

We are unable to guarantee changes once an order has entered processing or shipment.

8. Lost, Delayed, or Stolen Packages

While we work closely with shipping partners to ensure reliable delivery, we are not responsible for:

  • Carrier-related delays

  • Customs delays

  • Lost or stolen packages after confirmed delivery

  • Incorrect shipping information provided by the customer

If you experience a delivery issue, we encourage you to first contact the shipping carrier directly using your tracking number.

9. Contact Information

For questions regarding shipping, delivery, or tracking, please contact:

Ava & Amélie Montreal
Email: info@avaameliemontreal.com