Payment Policy

At Ava & Amélie Montreal, we strive to provide a secure, smooth, and flexible checkout experience for our customers worldwide.

This Payment Policy explains the available payment methods, payment processing procedures, security measures, and refund handling related to purchases made through our website.

1. Accepted Payment Methods

We offer a variety of trusted payment options to make shopping as convenient as possible.

Available payment methods may include:

  • Credit Card (Visa, Mastercard)

  • Shop pay

  • Apple Pay

  • Google Pay

Please note that available payment methods may vary depending on:

  • Your country or region

  • Device type

  • Currency

  • Payment provider availability

Customers are responsible for verifying which payment options are available in their location during checkout.

2. Secure Payments

Your security is extremely important to us.

All payments made on the Ava & Amélie Montreal website are processed through encrypted and secure SSL (Secure Socket Layer) technology to protect your personal and financial information.

We do not store complete payment details or sensitive card information on our servers.

All transactions are handled through certified third-party payment providers that comply with industry security standards.

3. Payment Authorization

Orders will only be processed once the payment has been:

  • Successfully completed

  • Authorized by the payment provider

  • Verified where necessary

If a payment is declined, delayed, or flagged for security reasons, the order may be temporarily suspended or canceled.

We reserve the right to refuse transactions that appear fraudulent or unauthorized.

4. Currency & Pricing

All prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Depending on your bank or payment provider:

  • Exchange rates may apply

  • Additional international transaction fees may be charged

  • Currency conversion costs may vary

Ava & Amélie Montreal is not responsible for fees charged by banks, card issuers, or payment providers.

5. Refunds

If you are eligible for a refund in accordance with our Return & Refund Policy, the refund will be issued to the original payment method used during purchase.

Refund Processing Time

  • Refunds are generally processed within 14 business days after the returned item has been received and approved.

Please note:

  • Processing times may vary depending on your bank or payment provider

  • Original shipping costs may not be refundable unless required by law or in cases of damaged/incorrect products

6. Fraud Prevention

To protect both our customers and our business, orders may be subject to additional verification procedures.

We reserve the right to:

  • Cancel suspicious transactions

  • Request identity or payment verification

  • Refuse service in cases of suspected fraud or abuse

7. Failed or Interrupted Payments

If your payment was interrupted or unsuccessful:

  • Please verify your payment details

  • Ensure sufficient funds are available

  • Contact your payment provider if necessary

If funds were deducted but no order confirmation was received, please contact us before placing another order.

8. Contact Information

For questions regarding payments, billing, or refunds, please contact:

Ava & Amélie Montreal
Email: info@avaameliemontreal.com