Privacy Policy

At Ava & Amélie Montreal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Ava & Amélie Montreal
Email: info@avaameliemontreal.com

If you have any questions regarding this Privacy Policy or the handling of your personal data, you may contact us at any time via email.

2. Personal Data We Collect

When you place an order, create an account, contact us, or browse our website, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address

  • Device and browser information

  • Website activity and browsing behavior

  • Order history and customer service interactions

We only collect information that is necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

Your personal data may be used for the following purposes:

  • Processing and delivering your orders

  • Managing payments and preventing fraud

  • Providing customer service and support

  • Sending order confirmations, shipping updates, and important service information

  • Improving our website, products, and customer experience

  • Personalizing content and marketing communications

  • Complying with legal obligations

We process your data only when there is a legitimate reason to do so.

4. Sharing Information with Third Parties

We only share your information with trusted third parties when necessary for operating our business and fulfilling our services. These may include:

  • Payment providers

  • Shipping and logistics partners

  • Website hosting and technology providers

  • Marketing and analytics services

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and tax obligations.

When your data is no longer required, it will be securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website performance

  • Support advertising and marketing campaigns

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website functionalities.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain types of data processing

  • Withdraw consent where applicable

  • Request data portability

To exercise any of these rights, please contact us at:

info@avaameliemontreal.com

We aim to respond to all privacy-related requests within a reasonable timeframe.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While no online system can be guaranteed 100% secure, we continuously work to maintain a safe and secure shopping environment.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Updates to This Privacy Policy

Ava & Amélie Montreal reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be published on this page.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Ava & Amélie Montreal
Email: info@avaameliemontreal.com